Rules

1. General Provisions

The Kingex Privacy Policy regulates the collection, use, processing, storage, and disclosure of user information provided for the purpose of obtaining services on the kingex.io website. It is based on the provisions of the EU General Data Protection Regulation (GDPR), the EU ePrivacy Directive, the Data Protection Act, and other applicable regulatory acts mandatory within the EEA — European Economic Area.

This document guarantees that users' personal data is processed in compliance with all principles of confidentiality and legislative and regulatory acts. Its scope extends to the kingex.io website and all additional methods of communication regarding the service's offerings (via correspondence to email addresses belonging to the same corporate domain, as well as with employees on official accounts designated in the "Contacts" section of our website).

2. GDPR

General Data Protection Regulation is a European Unian regulatory act concerning the privacy and protection of personal data. It aims to detail measures for protecting privacy in organizational systems, establish detailed agreements on the protection of personal data, and provide more convenient and detailed disclosure of information about methods of ensuring confidentiality and protection of personal data in companies. GDPR defines how organizations can process personal data of individuals.

Personal data refers to any information relating to an identified or identifiable individual. In other words, it is any information that, either alone or in combination with other information, is used to identify a person. Processing of personal data encompasses any operation performed with personal data and entails obligations under GDPR.

3. Collection and Methods of Personal Data Usage

We collect, store, and use your Personal Data as outlined in this document. We have identified the types, methods, and reasons for using Personal Data. In providing our services, we also use third-party software tools that may collect Personal Data, the processing, storage, and use of which are regulated by their Privacy Policies. The collection and processing of Personal Data occur to provide services, identify your identity, and ensure the security of our services.

4. We collect:

Personal data provided by clients during registration (contact details: name, email address; identification details: date of birth, gender, residential address, registration address). We use this data to process registration requests, attract clients, provide products and services, manage and administer our services, including accounts, communicate with you, including informing you about the execution of services or offers.

Personal data obtained through the KYC (Know-Your-Customer) procedure, received from the client, third parties, or from open sources (identity document, including number and expiry date, photo, selfie, proofs of the source of funds, results of fund origin checks and identity verification). We use this data to conduct checks and fulfill our obligations to regulatory authorities, ensure the authenticity of our users, prevent and detect fraud, money laundering, and other crimes, including terrorism financing and personal data theft.

Personal data as part of the account (password, the account itself, user experience and marketing data, clicks on provided links, referral source; digital device: type, operating system, browser, mobile network; IP address, logs). We use this data to manage and administer accounts and communicate regarding services and accounts.

Personal data related to service usage (transaction data, bank accounts, payment systems, cards, transfer amounts, senders and recipients, completed transfers; email correspondence and other communication channels (online chat, social networks, and others), as well as voice conversations). We use this data to manage our systems, verify location and devices to prevent fraud, develop and improve our services based on analysis of user information, behavior, and technical capabilities, monitor communication for quality control and training purposes.

Personal data obtained when receiving services from third parties (payment processing services, banks, card payment systems, exchanges, and other financial services companies; as well as reference agencies or fraud prevention agencies). We use this data to manage our services and systems, prevent and detect fraud.

Personal data of website visitors (device type, operating system, browser, traffic source, visited pages, duration, interaction: scrolling, clicking, cursor hovering; search engine conditions; IP address; date and time of visit). We use this data for developing new services, identifying website issues and security concerns, analyzing user experiences, tracking website usage patterns, conducting statistical analysis, and research.

Personal data of wholesale clients and service providers, including names, roles, and contact information, as well as data contained in correspondence with these individuals. We use this data for service provision, relationship building, and B2B partnerships, providing marketing communications to individuals, improving services, and developing new services based on the preferences and behavior of these individuals, and obtaining services.

5. Rights of the data subject

You have the right to receive information about the collection and use of your Personal Data, the purposes of processing, storage periods, and data transfer.

You have the right to access information about the processing of Personal Data, purposes, and categories, recipients of the information.

The right to request correction of inaccurate Personal Data and supplementation of incomplete Personal Data.

The right to erasure of Personal Data if they are no longer needed for the purposes for which they were collected or processed or in the absence of legal grounds for their processing.

The right to further restriction of processing in certain cases, for example, during correction.

The right to data portability — receiving them in a structured, commonly used, and machine-readable format for transfer to another controller.

The right to object to the processing in specific situations or in the absence of legal grounds for processing.

The right to withdraw consent to the processing and request to stop accessing, storing, using, and otherwise processing your Personal Data.

6. Legal requirements

To comply with legislative requirements and fulfill obligations to combat fraud and money laundering, counteract terrorism financing, and KYC procedures, we need to collect certain data without which we do not provide services. Your Personal Data may also be processed or stored if necessary upon a reasonable and lawful request from law enforcement or regulatory authorities, services, or agencies, or in connection with protection within the framework of a legal claim. We will not delete Personal Data related to any investigation or dispute and will keep them until these situations are fully resolved.

7. Personal data not subject to processing

Information about minors: individuals under the age of 18 are not allowed to use our website and services. You confirm that you have the legal capacity to enter into a binding agreement by using our website and services.

Confidential private information: racial or ethnic origin, political opinions, religious or philosophical beliefs or membership in trade unions, genetic data, biometric data, data concerning health or sex life or sexual orientation of an individual.

8. Personal Data Security

To ensure the confidentiality and protection of personal data, we employ various technical and administrative security measures such as data encryption during transmission and storage, diversification of data storage, strict control and limitation of the number of individuals with access. We regularly analyze and update policies, rules, and information security measures.

Personal data may be transferred to third-party financial institutions when their rules and policies require it for the purpose of identification and service provision (e.g., contact information).

Users are aware of and have agreed to the possibility of transferring personal data for verification through the KYC procedure and checking the database for fraudulent activity by verified third parties, ensuring compliance with personal data processing legislation.

9. Storage and Disclosure of Personal Data

Personal data is stored only for the time necessary for the purposes stated above, except where required or lawfully permitted for longer periods, and in accordance with our interests.

According to global standards, you have consented to the storage of personal data for the entire duration of the account, as well as for 5 years after its closure.

We may disclose personal data to service providers, including cloud services/servers, insurance, analytics, research, and other services. Additionally, we may disclose personal data in accordance with the law, court order, during legal proceedings, or based on public requests, requests from government agencies, regardless of your residency. We may disclose personal data if we believe such disclosure is necessary or appropriate for national security, compliance with laws, or other socially important reasons.

We may transfer and store data in any country worldwide, regardless of the country of residence or data collection.

10. Changes to the Privacy Policy

We reserve the right to make changes and amendments to this document without additional notice. Any provisions of the Privacy Policy become legally binding upon their publication on this page. You agree to review the Privacy Policy and pay attention to its changes each time you use our service. Your continued use of our website and services signifies your acceptance of the Privacy Policy and its amendments.

Last Updated: April 22, 2024.