Frequently asked questions - All questions

1. In the calculator, choose what you send and what you get, then press “Exchange now”.
2. Enter your payout details and email — the order status will be sent there.
3. Press “Create an order” and send the payment to the details shown in the order.
4. Wait for the payout — every stage is shown on the order page.

No. You can create an order without an account — an email is enough.

• An account is handy to see your order history and earn referral bonuses.

Yes — for the life of the order, from the moment you create it.

• If the payment does not arrive while the order is active (crypto — with the required number of network confirmations), the amount may be recalculated at the rate at the time of execution.
• Cash — the manager agrees the rate and how long it is held.

The service fee is already in the rate — the amount in the calculator is the final one.

• Cash — in most cases everything is included in the rate too. Courier delivery, old-style banknotes and other conditions may affect the final amount — the manager will tell you in advance.

USDT on different networks, BTC, ETH, USDC and dozens more.

• Choose the coin, network and payout currency in the calculator.

On the order page — it shows which stage the order is at.

• The status is also sent to the email you entered in the order. You can close the page.

Message us in the chat before the order is taken into work.

• Once the order is completed, the money can no longer be returned.

Usually 5–15 minutes after the network confirms your transfer. Sometimes longer — up to 60 minutes.

• The time for your direction is in the “Timing” block of the order.
• Cash at a desk is handed over right after the code is checked.

Not for crypto: incoming payments are detected automatically.

• For directions with manual payment, attach the proof after the transfer and press “I paid”.

We recalculate the order for the amount that arrived.

• As long as the amount is not below the minimum for the direction.

The order stops — message us in the chat.

• You can top up to the minimum or get the money back — the operator will tell you how.

In the calculator, under the “Sell” field — for example, “from 500 USDT”.

• Each direction has its own minimum. There is no maximum — see the reserve under the “Buy” field.

Message us in the chat — we will check whether the transfer can be returned.

• If a refund is possible, the operator will explain the terms and timing.

Some banks credit payments only during banking hours.

SEPA

up to 24 hours

SWIFT

up to 5 business days

• SEPA and SWIFT usually arrive the next day.

It depends on the direction — working hours are in the hint on the form.

• For example, some directions process orders from 9:00 to 23:00 (UTC+3), and orders placed after 22:30 — the next day.

1. Create an order on the website or message the manager on Telegram.
2. Agree with the manager on the city and the time of your visit.
3. Get a code and the desk address.
4. At the desk, say the code, check the cash and send the crypto.

The manager agrees the rate and how long it is held.

Kyiv, Warsaw, Dubai and 10+ more cities.

• All cities are in the calculator, “Cash” tab.

Each cash desk has its own hours — see the desk's page.

• Hours are given in the local time of the desk's city.

Each city has its own — see the calculator, under the “Sell” field.

• Less than the minimum is sometimes possible — with a surcharge or at an individual rate. Ask the manager.

Yes. Choose “New only” — the payout will be 1% lower.

For payment we accept new-style banknotes.

• Old ones — at a different rate, ask the manager.

After payment, a Telegram button appears on the order page — a manager will be assigned to you there.

• Questions before the exchange — in the chat or to the cash manager on Telegram (“Contacts”).

Yes — right in the order form.

1. To “Do you want to check your address before sending?” answer “Yes, check it”.
2. Paste the address and press “Check address”.
3. Copy the message and send it to the operator in the chat.

Low risk

you can create the order

Medium risk

you can, but be careful

High risk

we do not accept from this address

An automatic check of every incoming transfer: whether it is linked to stolen funds, the darknet, gambling or sanctions.

• It is run by an independent AML provider — international rules require it.
• Clean funds — the exchange goes as usual.
• Risk found — the funds are frozen and the provider asks for documents on where they came from.

Pass the AML check: confirm the origin of the funds and your identity.

• Write to amlkyc@kingex.io — we discuss the check only there.
• The check usually takes 1–10 business days. The result will come by email.

Until the check is complete, neither the exchange nor a refund is possible.

Sanctioned and high-risk ones — for example, Garantex, Commex, HTX (formerly Huobi), Stake.com, Rapira.

• Transfers from them are frozen automatically.

Not for crypto, as a rule. KYC is needed for some cash directions — the hint on the form says so.

• We accept an international passport, an EU passport or a Polish residence card, a Kazakhstan passport — depending on the direction.
• Driving licences, photos and copies of documents are not accepted.

In your account, on the “Bonuses” tab.

• Every client joins — right after signing up or the first order.

5%

right after signing up

10%

individual terms

Up to 30%

for monitoring sites

The bonus comes from the service fee: if an exchange has no fee, there is no bonus.

Leave an honest review of Kingex on a monitoring site — we will send you a bonus.

• For orders from 500 USDT.
• One order — one payout.

Use only the contacts on the “Contacts” page.

• You can also check a manager’s username there — “Is it really Kingex?”.

Go to help.kingex.io — it has support contacts and things to try.