Question 1

How long does an exchange take?

Accepted Answer

Usually 5–15 minutes after the network confirms your transfer. Sometimes longer — up to 60 minutes. The time for your direction is in the “Timing” block of the order. Cash at a desk is handed over right after the code is checked.

Question 2

Do I need to press “I paid”?

Accepted Answer

Not for crypto: incoming payments are detected automatically. For directions with manual payment, attach the proof after the transfer and press “I paid”.

Question 3

I sent a different amount — what happens?

Accepted Answer

We recalculate the order for the amount that arrived. As long as the amount is not below the minimum for the direction.

Question 4

I sent less than the minimum — what now?

Accepted Answer

The order stops — message us in the chat. You can top up to the minimum or get the money back — the operator will tell you how.

Question 5

Where can I see the minimum amount?

Accepted Answer

In the calculator, under the “Sell” field — for example, “from 500 USDT”. Each direction has its own minimum. There is no maximum — see the reserve under the “Buy” field.

Question 6

I used the wrong network or coin — can I get it back?

Accepted Answer

Message us in the chat — we will check whether the transfer can be returned. If a refund is possible, the operator will explain the terms and timing.

Question 7

Why does a card or bank payout take long?

Accepted Answer

Some banks credit payments only during banking hours. SEPA — up to 24 hours SWIFT — up to 5 business days SEPA and SWIFT usually arrive the next day.

Question 8

I created an order at night — when will it be done?

Accepted Answer

It depends on the direction — working hours are in the hint on the form. For example, some directions process orders from 9:00 to 23:00 (UTC+3), and orders placed after 22:30 — the next day.

Frequently asked questions - Payment and timing